InterContinental Muscat, an IHG Hotel

This hotel truly exceeded our expectations. During out stay it was clear that customer satisfaction is at the heart of everything they do. The food was exceptionally good, with cooks preparing meals live right in front of you. It was a delight to watch them work their magic, and the flavors were simply outstanding. The chef cook made a point to come around to each table, introducing themselves and asking how we liked the food. This personal touch made the dining experience even more special. What really stood out was the CEO of the hotel, who was always present for the guests. They would come and talk to us, asking for feedback and how they could improve. It was evident that they genuinely cared about our experience and were committed to maintaining high standards. Every member of the staff, from the kitchen to the reception, cleaners, pool attendants, and sauna staff, was exceptional. They all clearly knew what they were doing and performed their duties with a level of professionalism and friendliness that is rare to find. I would give them all 10 out of 10 stars. Overall, this hotel sets a high bar for customer service and quality. I highly recommend it to anyone looking for a top-notch experience.

Good location, great room, very friendly staff, nice restaurants

Great pool and also a choice of a lap pool Lots of recreation activities including Padel Happy hours and choice for afternoon drinks A few choices for restaurants Location was amazing! Nice staff Room extremely comfortable and large Comfortable bed and pillows Buffet dinner was amazing - best tasting buffet food we have had!

This is the original Grand Dame of Muscat hotels, and they have done a fantastic job to maintain it, so that it looks pretty much new. Lovely eight floor high atrium in the middle of the hotel. Check in pretty fast and friendly. Room was spacious with sofa, desk, chairs and lovely sea view as we’d paid for a room with a balcony. We ordered room service one night and it came fast and was delicious. We asked for assistance with our luggage when leaving and again, this was responsive and organized. Bathrooms are beautiful and modern. All that you would expect for a five-star resort that is managing to compete well with its new five-star neighbors. Fantastic location to walk down to restaurants and shops on the beach. A very short walk to the Royal Opera House. Lastly, but definitely not least- It has an amazing breakfast buffet. One day we did breakfast at the main restaurant and were blown away by the huge selection of different cuisines at different stations, even different types of coffee’s, teas, breads and pastries, as well as all the different cooked options.

The room was clean and comfortable. Nice and quiet in general. Pool area very lively and clean. Staff are very friendly and helpful.